Refund Policy
Effective Date: 13th April 2025
At The Train Tour, we understand that travel plans can change. This Refund & Cancellation Policy outlines how cancellations, changes, and refunds are handled for tours, bookings, and travel-related services.
By booking through our website, you agree to the terms below.
📅 1. Tour Cancellation by Customer
We offer flexible cancellation policies depending on the type of tour/package booked.
✅ Standard Tours:
Cancellation 15+ days before departure: Full refund (minus processing fee, if any).
Cancellation 7–14 days before departure: 50% refund.
Cancellation less than 7 days before departure: No refund.
✈️ Customized or International Packages:
Refund eligibility may vary depending on airline, hotel, and vendor policies.
Certain deposits may be non-refundable.
Detailed terms will be provided during the booking confirmation process.
📤 2. How to Request a Cancellation
To cancel your booking, please contact us through one of the following methods:
📧 Email: refunds@companyname.com
📞 Phone: +123-456-7890
💬 Live Chat: Available on our website during business hours
Include your booking number, full name, and reason for cancellation.
🕐 3. Refund Processing Time
Once your cancellation is confirmed:
Refunds are typically processed within 7–14 business days.
Refunds are issued via the original payment method.
You will receive a confirmation email with transaction details.
🌍 4. Cancellation by The Train Tour
In the unlikely event that The Train Tour cancels your tour (due to weather, low participation, unforeseen events, etc.):
You will receive a 100% full refund or the option to reschedule at no additional cost.
We are not responsible for additional expenses (e.g., visa fees, personal travel arrangements).
🏨 5. Third-Party Provider Policies
Some activities or services booked through partner providers (airlines, hotels, local operators) may have separate cancellation rules.
We’ll inform you of any non-refundable elements at the time of booking.
❌ 6. Non-Refundable Charges
The following are non-refundable:
Visa and travel insurance fees
Service charges or convenience fees
Last-minute booking deposits
Missed tours due to no-show, late arrival, or incomplete travel documents
ℹ️ 7. Important Notes
Refunds are calculated based on the total invoice amount, minus any applicable deductions.
Special promotional offers may carry different cancellation terms — please refer to your booking email for details.
Disputes or refund requests outside policy terms will be handled on a case-by-case basis.
📞 Contact Us
Have questions about your booking or eligibility for a refund? We’re here to help!
The Train Tour